O’Connor Hospitality Collection powered by NPI
It started with one pub in Kilfenora. A place where families gathered, weddings felt intimate, and the warmth of County Clare was something you could actually taste. That was Patrick O’Connor’s vision for Vaughan’s Pub and Restaurant — and it was only the beginning.
Over the years, that vision grew into five distinct venues. The Edge in Lahinch, buzzing with cocktails and coastal energy. The Half Barrel, dependable and full of character. The Good House in Inagh, a welcome stop on a busy road. And O’Donohue’s in Fanore, a pub first opened in 1911, lovingly restored and overlooking the Wild Atlantic Way.
Five venues. Five personalities. One unbreakable promise: every detail of the guest experience has to be right.
The Challenge
Printed vouchers worked when there was only one pub. Once the group grew to five locations, the cracks started to show. Tracking was a challenge. Reconciling took time. There was no digital oversight and no unified reporting across the group.
Most importantly, the vouchers no longer reflected the brand.
“People were gifting weddings, dinners, weekends away — but the voucher itself looked dated. It didn’t reflect the standard we stand for.”
The Solution
Moving to NPI’s gift card system wasn’t just a practical decision. It was about bringing everything back in line with the experience the group is known for. The difference was clear straight away. The physical cards had weight, finish, and presence. They felt like something worth giving.
Premium physical gift cards
Polished plastic cards with weight and finish. Customers noticed immediately.
Unified digital tracking
Real-time sales data and redemptions across all five venues, clear and accessible from day one.
Seamless integration
Setup was smooth with minimal disruption. Staff adapted quickly and the workflow felt natural.
Redeemable across all venues
Every card works in any of the five locations, giving customers complete freedom and encouraging them to explore the full group.
The Results
A Change People Could Feel
The impact was immediate, and it was felt across the business:
✓ Gift card sales rose noticeably— especially during seasonal peaks and special occasions
✓ Cash flow improved thanks to more upfront purchases at the point of gifting
✓ Faster redemptions reduced queues and eased pressure during busy periods
✓One unified system across every venue with accurate, real-time tracking
✓ Stronger brand consistency every gifting touchpoint now reflects the quality of the group
This partnership works because the focus is the same on both sides.
For the hospitality group, it’s about creating experiences that feel right from start to finish. For NPI, it’s about making sure everything behind the scenes supports that, quietly and reliably.
NPI is now woven into every gift given across the Vaughan’s group. Every wedding present. Every birthday surprise. Every anniversary dinner booked on a card bought at a completely different venue.
As Patrick put it, it was “a simple switch that made a big impact.” One that the team feels every day, and one their customers genuinely appreciate.
That is what good partnerships do. They don’t draw attention to themselves. They simply work, becoming part of the story without getting in the way.
Vaughan’s and its sister venues represent the very best of Irish hospitality. Places built on care, character, and genuine connection.
Being trusted to support that journey matters. As the group has grown, NPI has been there in the background, helping everything run smoothly and reliably.
It goes beyond payment technology. It’s part of every wedding, every family dinner, and every weekend away made possible across the venues.
That’s what NPI is proud of. Supporting great hospitality businesses as they grow, while keeping every experience exactly as it should be.
Boost sales, attract new customers, and enhance your brand. Get started today and bring more value to your business!
