Business Technology: What You Need to Know

a man uses business tech to take contactless payments at a cafe

There’s no doubt about it – technology is cemented into nearly every aspect of daily life. Communication, entertainment, education – all these more or less rely on technology in 2023. And business is no different. In fact, business tech is a crucial aspect of running a successful and profitable business.

But what is business tech, and why do you need it? Essentially, business tech makes business easier. In this article, we’ll get into the different types of business tech and their benefits so you can make an informed decision on what type of technology is right for you.  

Since 2014, NPI has specialised in payment technology, bringing seamless solutions to business owners like you. To learn more about our proprietary software, card readers, and other services, give us a call at 014475299, fill out the free contact form, or drop in to our Citywest HQ.  


What is Business Tech?

Business technology encompasses a broad spectrum of tools, applications, and solutions that are specifically designed to improve and streamline various aspects of business operations. This technology is found in basically all areas and stages of business, from conception to planning to implementation to growth. Indeed business tech is a necessary accompaniment to operations and has subsequently urged on business model innovations.  

Why Tech is Crucial for Business

A 2023 study found that while digital technologies are “profoundly affecting companies’ activities and processes,…firms are struggling to yield the most out of them.” In other words, businesses recognise the importance of digital technologies and do introduce them to operations, they aren’t allowing these technologies to reach their full potential. This means that many businesses need to focus on how they ar using technology and take the time to learn it.  

In any event, tech is crucial for business. Here’s why:  


Business tech works to replace manual operations and increase efficiency. Technology can automate repetitive tasks that take up time, so you can focus on more intensive aspects of running your business. Automation also reduces human error, which means that not only are tasks done more quickly, but they’re also done more correctly.


Modern technology is designed with security in mind. In fact, technology plays a pretty important role in enhancing security for businesses. For example, technology enables businesses to implement robust access control systems, like biometric authentication and multifactor verification. Even data backup and recovery provide solutions to prevent loss of data due to hardware failure, human error, or cyberattacks.  


Business technology also often allows access to extensive data, analytics, and insights. As a result, businesses are able to make informed decisions. There are various tools that can provide actionable insights that help businesses improve their operations and reach goals. 

Competitive Edge

Without doubt, technology is a non-negotiable entity in business. With this in mind, it is crucial to recognise that adapting to technological advancements will help businesses gain a competitive advantage. Essentially, technology pushes growth; to keep up with competitors, businesses would do well to embrace technology, not be frightened of it.  

Types of Business Tech

There are various types of technology for business that help with all sorts of tasks. In reality, there are too many to name, especially since some are designed specifically for niche industries. However, there are general types of technology that can help nearly any kind of business.  

Communication Technology

We’ve all heard before that communication is key, and that’s doubly true in business. Communication technology allows for business operations and problem-solving on the go. From mobile phones to messaging apps to video calls and more, communication technology offers businesses the freedom to talk when and where they need to.  

While this may be true, it doesn’t stop some businesses from missing out on bigger opportunities brought on by convenient communication. In fact, according to a study from 2021, “businesses must be responsive to change, adaptable, and competitive…One of the ways to succeed globally includes the effective use of communication technologies.” 

Finance Management

Managing finances is no easy task, and it’s not always something that comes naturally to business owners, whatever their other expertise may be. In that case, financial management software can be a major help for ensuring that finances are in order.  

Modern finance management technology solutions encompass a wide range of tools, from accounting software to expense tracking and financial analytics platforms. These technologies streamline financial processes, reduce human error, and provide real-time access to crucial financial data.  

Inventory Control

Inventory control technology is a cornerstone of efficient supply chain and operations management, offering businesses the tools they need to streamline their inventory process and make more informed decisions. It plays a pivotal role in maintaining the right balance between having enough products in stock to meet customer demands and minimising excess inventory that ties up capital.  

These technologies provide real-time visibility into stock levels, demand patterns, and sales data. This allows businesses to optimise their ordering, reduce carrying costs, and prevent stockouts. Inventory management is often included with integrated EPOS systems used to make sales.  

Customer Relationship Management Systems

Customer Relationship Management (CRM) systems are an important part of modern business operations, providing a comprehensive framework for managing interactions with customers, leads, and prospects. The significance of CRM technology lies in its ability to foster strong customer relationships, streamline sales processes, and drive growth. It does this through consolidating customer data, tracking interactions, and providing insights into customer preferences and behaviors.

Payment Technology

Payment technology is a pivotal component of modern business operations. It enhances the customer experience by offering convenience and security in transactions. Customers expect seamless and swift payment processes, whether they’re in-store or making online payments, and businesses that provide these experiences gain a competitive edge. Moreover, payment technology yields invaluable data insights that help businesses understand customer preferences, adapt their strategies, and make informed decisions. 

It’s not just about processing payments; it’s about fostering trust, efficiency, and growth. And to get the most out of payment technology, it’s crucial to find the right merchant service provider.  

New Payment Innovation’s Approach to Merchant Services

NPI’s commitment to innovation and customer-centricity means we’re not just another payment provider – we’re your partner on the path to seamless payments – and success. Whether you’re a business looking for diverse payment methods, integration with your existing systems, or real-time insights, we’ve got you covered. Here’s how we do merchant services: 

Face to Face

For businesses that rely on the stability and familiarity of traditional card transactions, NPI offers seamless wired payment options. These methods ensure that you can accept payments securely through trusted and established channels. 

In an era where speed and convenience are paramount, NPI embraces wireless technology for your face-to-face transactions. Our wireless solutions, including contactless payments, enable quick and secure transactions. Customers can simply tap their cards or mobile devices for swift and hassle-free payments, whether they’re shopping in a store or at a vendor’s stall. 

Recognizing the growing importance of mobile payments, NPI empowers businesses to tap into the mobile-centric world. With our support for mobile transactions, you can offer customers the flexibility to pay with their smartphones and digital wallets, making the payment process both efficient and user-friendly. 


NPI understands the importance of streamlining safe online payments for businesses and ensuring a secure and convenient experience for customers.  

Our integrated solutions are designed to seamlessly connect with a wide range of e-commerce platforms and payment gateways. This means that whether you’re a business looking to accept payments online or a customer making a purchase, the process is straightforward and secure. 

 For businesses, NPI’s integration with e-commerce platforms allows for a hassle-free setup, enabling you to accept payments on your website or digital storefront. Our system effortlessly manages the flow of transactions, ensuring a smooth experience for your customers. 

Over the Phone

Our virtual terminals are at the heart of over-the-phone payments. Notably they provide a secure platform where businesses can process transactions remotely. This is especially useful for businesses that offer services or sell products over the phone, through catalogs, or via email. By using virtual terminals, you can efficiently handle card transactions from anywhere, thereby enhancing convenience and accessibility for your customers. 

Furthermore, security is paramount in over-the-phone transactions, and NPI takes this responsibility seriously. Our systems are designed to ensure the utmost security for both businesses and customers. Card data is handled with care, and our virtual terminals adhere to industry standards for secure payments. 

Contact NPI Today

Explore the NPI difference by getting in touch with our expert team. We’re here to provide guidance, valuable insights, and tailored solutions that align with your unique needs and goals. Reach out to us at 014475299 or fill out the contact form and one of our payment gurus will get back to you. 

Business Tech: FAQs

What is payment technology, and why is it important for businesses?

Payment technology refers to the tools and systems used to facilitate financial transactions. It is essential for businesses as it ensures secure, efficient, and convenient payment processing, which is crucial for customer satisfaction and operational efficiency.

Business technology encompasses a variety of tools and solutions that improve operational efficiency, data management, and customer interactions. It plays a crucial role in modern business success.

Communication technology, such as email, video conferencing, and instant messaging, enhances collaboration, regardless of geographic locations, leading to more efficient and effective teamwork.

Finance management technology streamlines financial processes, providing insights into financial data, optimizing financial operations, and helping with informed decision-making.

Inventory control technology ensures businesses maintain optimal inventory levels, reducing carrying costs and minimizing stockouts, thereby enhancing supply chain efficiency.


CRM systems help businesses manage customer relationships, tailor marketing and sales efforts, provide personalized customer experiences, and make data-driven decisions.

Cybersecurity technology safeguards business data and systems from threats, including malware, viruses, and cyberattacks, ensuring business continuity and customer trust.

Mobile payment technology enables customers to make payments using smartphones, tablets, and wearables, offering convenience and enhancing payment trends by reducing the reliance on physical cards and cash.

Cloud technology provides flexibility, scalability, and cost-effectiveness for businesses by allowing data and applications to be accessed over the internet from anywhere.

Automation technology streamlines repetitive tasks, minimizes human errors, and enhances efficiency across various business processes, from customer support to data entry.

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