Benefits of EPOS for Hospitality: Everything You Need to Know
Despite the challenges brought by the COVID-19 pandemic, the hospitality industry in Ireland is back in full swing, matching pre-pandemic revenue. With the expected national revenue from the industry this year to reach nearly €13bn, it’s the right time for businesses to find the tools that will help them stand out from the competition.
It may not seem like a few pieces of technology can actually help a business make more money, but let us introduce you to EPOS for hospitality.
Not all industries are created equally, so it makes sense to have a specialised EPOS system designed specifically for your business. EPOS for hospitality has all the standard features you would expect from a great EPOS, but it also includes a variety of functions outside of ringing up items and taking payments. These extra capabilities mean that the benefits of an EPOS for hospitality shouldn’t be underestimated.
At New Payment Innovation, we understand how important it is to get the right tools and technology to run a business well. That’s why we offer expert EPOS systems for hospitality, along with EPOS for retail, personal care, and healthcare – so you can build up your business.
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The Hospitality Industry in Ireland
The hospitality industry in Ireland is a strong one. It includes restaurants, cafes, bars, pubs, hotels, B&Bs, food trucks, and other similar businesses. And while hospitality in Ireland is enjoyed by locals, the influx of tourists to Ireland every year really makes the industry shine.
Millions of visitors come every year seeking accommodation, food, and beverage as they explore the island and experience Ireland’s nature and history. And while they’re here, they’re spending around €13 billion each year.
What is EPOS for Hospitality?
We’ve covered the ins and outs of EPOS before, so what is EPOS for hospitality?
Like all EPOS systems, an EPOS solution for hospitality facilitates smooth, reliable payments. But these systems can do more than just take payments.
One of the best things about an expert point of sale is that it can be customised to suit individual business needs. However generic EPOS systems don’t have all the features and functions that restaurants, bars, hotels, and other hospitality businesses need. An EPOS for hospitality includes things like floor plans, inventory management, immediate connection to the kitchen, and more.
In short, an EPOS system for hospitality is designed to manage more hospitality-specific operations than just payments.
Is EPOS for Hospitality Really Necessary?
EPOS for hospitality is necessary if you’re interested in growing your business while making it easier to run. With so many specialised capabilities, a hospitality EPOS is an easy-to-start way of helping your business reach its potential.
Benefits of Hospitality EPOS
Not convinced that a hospitality EPOS system is something you need in your business? Check out the benefits of EPOS for hospitality can bring:
Increase Table Turnover
If you have a restaurant, cafe, pub, or similar establishment, the goal is to increase table turnover so more customers can be served and more revenue brought in. Speeding up how you take orders and payments is an important part of serving more people.
An EPOS system for hospitality allows you to take orders at the table and send it directly to the kitchen or bar. There are no hand-written tickets to decipher and no wait between the order being made and sent to the back.
Reduce Errors
Miscommunication happens. But in a hospitality business, a simple misunderstanding can affect your bottom line. A hospitality EPOS can eliminate many of these errors, especially when it comes to food modifications. The software includes the ability to modify any item on your menu so customers can get their food or drink exactly to their liking. And because it’s all digital, it’s easy to confirm, read, and communicate.
Employee Management
Managing employee schedules is a task better off automated. With a hospitality EPOS, you can set schedules, monitor attendance, and track holidays. This is one benefit of EPOS for hospitality that can’t be underestimated.
Inventory Management
Whether you run a B&B or a 5-star restaurant, inventory management can take a lot of time – and staff – that you may not have. EPOS for hospitality solves a lot of inventory-related challenges. That means you won’t find yourself suddenly out of stock or overburdened with dead stock.
Attractive Imagery
Letting your customers see what they’re getting before they commit empowers them to make a decision they feel good about. Adding attractive imagery to menus directly on the hospitality EPOS platform allows you to show your offerings – and make easier upsells.
Reports and Analytics
EPOS systems for hospitality and other industries are intelligent devices. They keep track of sales, costs, customers, inventory, staff, and more. And with all of this comes data – a lot of it. The EPOS system will regularly provide reports and insights based on this data, allowing you to make the best business decisions going forward.
EPOS for Hospitality from NPI
At NPI, we’ve designed a brand new EPOS system for hospitality. Meet WelcomePOS.
All the great stuff we mentioned above? WelcomePOS has it. And our EPOS experts are ready to help you get started. Not ready to commit? They’ll be happy to answer any questions you have about EPOS for hospitality – or anything else in payments.
NPI’s Approach to EPOS for Hospitality and Other Merchant Services
At NPI, we’re passionate about payments of all kinds, and we want to make them easier for customers and businesses alike. Helping businesses like yours experience the benefits of EPOS for hospitality, and other types of payment systems, is what we do.
NPI’s commitment to innovation and customer-centricity means we’re not just another payment provider – we’re the best merchant service provider in Ireland. Whether you’re a business looking for diverse payment methods, integration with your existing systems, or real-time insights, we’ve got you covered.
Here’s how we do merchant services:
Face to Face
For businesses that rely on the stability and familiarity of traditional card transactions, NPI offers seamless card reader options, including wired, wireless, and mobile. These methods ensure you can accept payments securely through trusted and established channels.
In an era where speed and convenience are paramount, NPI embraces advanced technology for face-to-face transactions. Our solutions, including contactless payments and customised, complete EPOS systems, enable quick and secure transactions. Customers can simply tap their cards or mobile devices for swift and hassle-free payments, whether they’re shopping in a store or at a vendor’s stall.
Recognising the growing importance of mobile payments, NPI empowers businesses to tap into the mobile-centric world. With our card machines for business, you can offer customers the flexibility to pay with smartphones, digital wallets, and cards, making the payment process both efficient and user-friendly.
Online
NPI understands the importance of streamlining safe online payments for businesses and ensuring a secure and convenient experience for customers.
Our integrated solutions are designed to seamlessly connect with a wide range of e-commerce platforms and payment gateways. This means that whether you’re a business looking to accept online payment or a customer making a purchase, the process is straightforward and secure.
For businesses, NPI’s integration with e-commerce platforms allows for a hassle-free setup, enabling you to accept payments on your website or digital storefront. Not to mention, our system effortlessly manages the flow of transactions, ensuring a smooth experience for your customers.
Over the Phone
Our virtual payment terminals are at the heart of over-the-phone payments. They provide a secure platform where businesses can process transactions remotely. This is especially useful for businesses that offer services or sell products over the phone, through catalogues, or via email. By using virtual terminals, you can efficiently handle card transactions from anywhere, enhancing convenience and accessibility for your customers.
Furthermore, security is paramount in over-the-phone transactions, and NPI takes this responsibility seriously. Our systems are designed to ensure the utmost security for both businesses and customers. Card data is handled with care, and our virtual payment terminals adhere to industry standards for secure payments.
You can learn how to take card payments over the phone here.
Contact NPI Today
Explore the NPI difference by getting in touch with our expert team. We’re here to provide guidance, valuable insights, and tailored solutions that align with your unique needs and goals. Reach out to us at 01 4475299. Or, fill out the contact form, and one of our payment gurus will get back to you.
Want to see our EPOS systems and card machines for yourself? Come down to our Citywest HQ and look around the Experience Suite.
EPOS for Hospitality: FAQs
What is EPOS for hospitality?
Online payment refers to making purchases on the internet without physically being present. Businesses adapting to this trend thrive post-COVID, while others may lose out. Embracing online payments is crucial for meeting consumer demand.
What are the main benefits of EPOS for hospitality?
Online payment systems, like those provided by NPI, go beyond transactions. They enhance customer checkout experiences, ensure security, and contribute to overall business success.
Is EPOS for hospitality hard to figure out?
There are two main integration types: Direct Integration, where your website collects user details and card information, and Hosted Integration, which uses a separate secure payment page. Direct Integration is like a cash register in your shop, while Hosted Integration is akin to a cash register outside your store.
Can't I just use a regular cash register?
Online payments offer numerous advantages, including convenience, speed, access to a wider audience, cost efficiency, diverse payment methods, improved customer and merchant experiences. Businesses benefit from 24/7 availability, streamlined processes, and increased customer satisfaction.
What are the potential disadvantages of online payments, and how can businesses address them?
A virtual payment terminal is a cost-effective solution for processing payments. It doesn’t require any expensive upkeep or hardware.
